May 2026
1. Introduction
Impact Ag Australia Pty Ltd (ABN 76 679 911 785) (“Impact Ag Australia”, “we”, “our” or “us”) is committed to protecting your privacy and handling personal information in a transparent and responsible manner.
This Privacy Policy explains how we collect, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”).
2. Who We Are
Impact Ag Australia is a Corporate Authorised Representative (AFS Representative No. 001319014) of True Oak Investments Pty Ltd (ABN 81 002 558 956, AFSL 238184) (“True Oak”) and provides financial services on behalf of True Oak.
3. Personal Information We Collect
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.
The types of personal information we may collect include:
– name, address, email address and telephone number;
– professional or employment information;
– identification information required to meet legal or regulatory obligations;
– information about your interactions with us, including enquiries and communications;
– information collected through our website, including IP address, browser type and usage data.
We may also collect sensitive information where required by law or with your consent.
4. How We Collect Personal Information
We may collect personal information:
– directly from you when you contact us, submit enquiries, or engage our services;
– through our website, including when you complete online forms or subscribe to communications;
– from third parties, including service providers, professional advisers, or regulators, where permitted by law;
– where required to comply with legal or regulatory obligations.
5. How We Use Personal Information
We collect and use personal information for purposes including:
– providing financial services;
– responding to enquiries and communications;
– complying with legal, regulatory and licensing obligations;
– managing and improving our business operations;
– marketing and communications (where permitted by law with opt out options).
We will not use personal information for purposes other than those for which it was collected unless permitted or required by law, or with your consent.
6. Disclosure of Personal Information
We may disclose personal information to:
– True Oak Investments Pty Ltd, as our AFSL holder;
– professional advisers, service providers and contractors who assist us in our operations;
– regulators, government bodies or law enforcement agencies where required by law;
– other third parties with your consent or as permitted by law.
We take reasonable steps to ensure that third parties handle personal information in accordance with applicable privacy laws.
7. Website Information and Cookies
When you visit our website, we may collect information about your use of the site through cookies or similar technologies. This information helps us understand website usage and improve functionality. You can manage cookies through your browser settings.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
8. Overseas Disclosure
Some service providers we use may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure that such disclosures comply with Australian privacy laws.
9. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes physical, electronic and procedural safeguards. Personal information is retained only for as long as required for lawful business purposes or legal obligations and is securely destroyed or de-identified when no longer required.
10. Access and Correction
You may request access to personal information we hold about you, or request that we correct any inaccurate, incomplete or out-of-date information. Requests should be made using the contact details below. We may refuse access in limited circumstances permitted by law.
11. Complaints
If you have a complaint about how we handle your personal information, please contact us using the details below. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
12. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
Impact Ag Australia Pty Ltd
Email: Info@impactag.com.au
Website: https://impactag.com.au